The Budget Payment Plan is offered to help customers budget utility service payments evenly over a 12-month billing cycle. Knowing in advance what your monthly utility bill will be makes it easier to budget effectively. The Plan is available to all residential service customers who have a current account balance (no past-due amounts outstanding) and who have had service at their current residence for the past 12 consecutive months.
Monthly payments under the Plan are calculated as follows: The total dollar amount of utility billed over the last 12 months is divided by 12 to obtain an average monthly dollar amount. The customer is billed this set amount monthly for 11 months, beginning with the next billing cycle from sign-up.
On the twelfth month, the bill will reflect any underpayment or credit relative to actual usage. The city will keep track of actual usage. Customers who underpaid actual usage costs will be required to pay the total amount due to bring their account balance to zero in order to remain enrolled in the Plan. Any credit balance will be applied to a customer’s account. You may discontinue participation in the Budget Payment Plan at any time.
Customers may remain on the Plan as long as the City receives monthly bill payments on or before the “Due Date” shown on the statement. Late payment will be grounds for cancellation of a customer’s participation in the Budget Payment Plan.
You may enroll in the Budget Payment Plan at any time when your account is current. Customers will receive an update of their Budget Payment Status on each months bill. If you have questions regarding the Plan, call the Customer Service Center at (760) 326-5700.
(City Form link)